Guest Service Officer

Job Responsibilities:

• Ensures the delivery of brand promise and provides exceptional guest service at all times
• Ensures guests are provided with professional and courteous services according to PPL standard
• Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
• Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.
• Preparing the VIP room by referring the reservation confirmation and assist the guests needs
• Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue  
• Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.
• Updating the lounge food and beverage menu. 
• To undertake any other reasonable assignment by the superior, as and when required

Job Requirements:

• High school graduated or above
• Relevant experiences in hotel or catering is an advantage
• Outgoing, presentable with good interpersonal and communication skills
• Good command of spoken and written English, Mandarin and Cantonese
• Shift duties are required