The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Customer Service with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
• University graduate in business, finance, language studies or other relevant subjects
• Good interpersonal and communication skills in verbal and written Chinese and English
• Above 5 years’ solid experience in complaint handling, preferably in financial institutions
On the job you will:
• Handle customer enquiries
• Handle and resolve customer complaints in a professional manner
• Conduct prompt and through investigations independently and render quality resolutions to customers
• Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements
• Work with other departments for case resolutions and streamline the workflow to enhance customer experience
• Prepare management reports
• Handle ad hoc tasks and projects
What can we offer you?
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
Our commitment to you
• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.