Job mission
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations
Main accountabilities
Sales Achievements
• Ensures a unique and exceptional client experience during a sale
• Perfectly masters the steps of a sale (welcome, discover and understand,
convince, close and develop)
• Adapts according to clients’ needs and motivations
• Strives to always improve and surprise the clients
• Deals with ease during negotiations and objections
• Transmits the passion and values of the Maison
• Acts as the privileged contact for the client(s) in case of Care Service
• Meets individual and boutique targets, both quantitative and qualitative
2. Client Relationship & Portfolio Development
• Cultivates strong client relationships and develops client loyalty
• Efficiently develops the client portfolio
• Executes targeted CRM actions
• Participates to client events and acts as an Ambassador of the Maison
3. Daily Boutique Operations
• Respects all group, Maison and boutique policies and procedures
• Participates to inventories
• Participates to the set up and breakdowns at opening and closing of the
boutique
• Participates to the implementation of Visual Merchandising guidelines
• Assists with special projects when requested
Key Skills
• Strong interpersonal skills
• Sales skills & product knowledge
• Client acumen
• Team spirit