Guest Relation Officer 賓客關係主任

Responsibilities:

• Remains observant and responds to each guest who approaches the hotel.
• Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
• Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
• Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
• Review all loyalty/VIP guest incidents and ensure proper follow up is completed with the relevant departments.
• Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.

Requirements:

• Diploma or Degree preferably in hospitality or related field
• At least 1 years of relevant experiences in luxury hotel
• Excellent interpersonal & communication skills
• PMS and Office software knowledge
• Adaptable, flexible and able to embrace and respond to change effectively
• Fluent in spoken English, Mandarin and Cantonese