Key Responsibilities
- To provide strong leadership and clear direction in the overall running and administration of the Concierge, Luggage Handling System, Porte Cochere and Guest Transportation Services.
- To create a warm and positive working environment where each guest feels acknowledged and recognized at all times.
- To implement lean systems supporting the overall Guest Arrival Experience.
- Building long-lasting relationships with associates and guests at all times. To strengthen relationships further by interacting with all stake-holders in a consistent and meaningful manner.
- Providing guidance to all associates by giving constructive feedback. To identify associates’ learning gaps and develop training systems designed around employees’ developmental needs.
- Ensuring consistently high levels of product knowledge among all associates within the Concierge and Bell Service Team.

Job Requirement:
- High school, diploma in hotel management or equivalent education required.
- Able to speak, read, write and understand the English & Chinese languages.
- Fair and firm management abilities with high influencing skills.
- Strong organizational and operational skills.
- Creativity and innovation.
- Excellent communication skills, both verbal and written.
- Three to five years in a similar management position.