Deputy Head of Branch

Responsibilities:

• Supervision of branch administration and provide necessary business / marketing support to Branch Manager in conducting daily business activities;
• Supervise subordinates to ensure full adherence of the Bank’s compliance requirements and policy in maintaining sound risk management of the designated branch at all times;
• Ensure branch operation and control are properly managed at all times in accordance with laid down procedures, guidelines and audit comments;
• Brief staff of any pertinent changes in operational policy and procedures;
• Provide guidance and support to assist subordinates to resolve customer issues and queries in timely manner;
• Review and authorize branch transactions and documents; substitute branch officer role when necessary.

Requirements:

• Bachelor’s degree holder or above;
• Minimum 5 years of relevant experience in branch network of retail banking; with good leadership skill to drive for excellent services;
• Sound banking knowledge on deposits, mortgage loan and branch operations and management skill;
• Problem-solver with ability to work under pressure; and
• Proficient in Chinese and English.