Key Responsibilities

People

·         Is an ambassador of the Brand.

·         Exhibit pride through positive demeanor, body language and personal presentation.

·         Demonstrate professional etiquette through integrity, honesty and respect for others.

·         Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.

·         Embrace diversity and inclusiveness through our people, customer and brand.

·         Acquire, retain and develop the best in class talent.  Continuously networks and recruits to build talent database for external bench.

·         Creates effective succession plans and conducts career pathing conversations with high potential employees to build internal bench strength.

·         Hold team accountable for goals, through swift follow up, constant feedback, action planning and if required, formal performance counseling.

·         Evaluate/assess and performance manage sales professionals on an ongoing basis to deliver individual, team and Company objectives.

·         Provide immediate "in the moment" feedback to all employees, through active floor presence and engagement with the customers and team members.

·         Builds partnerships on all levels through effective communication (up/down/lateral). Puts good of the company above individual needs.

·         Takes a proactive approach to self development and actively gives/receives feedback through one-on-ones and coaching.

Customer

·         Continuously Model, Train, Coach and Foster and environment where service excellence values are a top priority.

·         Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients.

·         Fosters an environment where service excellence values are a top priority through training, 1 on 1 coaching, modeling appropriate selling behaviors and personal involvement with top clients.

·         Solicits feedback from internal/external customers and creates action plans to change negative behaviors or enhance positive behaviors.

·         Awareness and involvement with top clients.

Brand

·         Ensure consistent presentation standards are met, through partnership, planning, and execution.

·         Invests in team and self to ensure a true passion and respect for the brand is constant.

·         Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations (as outlined in our values).

Business Objectives

·         Proactively assess and report business opportunities (profile and content) to merchants.

·         Execution of RL's initiatives, promotional strategies and programs assuring that they support RL sales, branding and business objectives.

·         Surfaces local initiatives to build brand awareness, drive business and engage teams.

·         Leverage tools and resources to exceed business objectives including but not limited to Annual Performance Goals.

·         Proactively assess and report market demographics and psychographics to home office.

Requirements

·         College Degree or equivalent experience.

·         Minimum 5 - 7 years of retail management experience, with at least 3 year within a high volume luxury retail environment. 

·         Strong business acumen.

·         Strong communication and inter-personal skills.

·         Enthusiasm and ability to build and maintain an environment which projects a high level of taste and sophistication consistent with RL’s lifestyle philosophy.

·         Motivated self-starter, with professional attitude, strong merchandising skills and entrepreneurial spirit.

Interested parties, please apply the job via WeChat ：66997629