Department Manager

• To achieve the Company set goal on the product department
• Optimize sales of category department through closely mointering the department inventory, supervising sales associates under the department. various
• Assist the Store Manager in store operations, by providing product knowledge and applying selling skills during every customer interaction
• To achieve excellent customer service.

MAIN RESPONSIBILITIES

Customer Service 

• Engage in upselling, cross selling and multiple selling for all product categories
• Ensure in providing superior customer service in every transaction
• Develop and strengthen customer relations, and groom a repeat customer base
• Perform follow up calls to VIP clients to introduce new product lines

Staff Management by Product Department

• Lead a sales team by example on the sales floor
• Work closely with and assist the Sales manager to train/coach the sales team
• Responsible for the daily monitoring and performance evaluation of the sales team
• Motivate the team so that they perform at their highest level to meet their individual and store objectives
• Implement the staffing plan as defined by the Store Manager

Store Operations

• Comprehensive knowledge of RetailPro to run reports, credits, returns, correct errors, etc.
• Ensure all procedures relating to sales transactions, payment and security regulations are correctly implemented and adhered to by sales team
• Understand, follow and maintain all company policies and regulations, and ensure that subordinates do the same
• Understand required reports and assist in their completion (daily, weekly…)
• Assume decision-making responsibilities in the absence of the Store Manager in accordance with Company operating standards
• Ensure a safe store environment for customers and employees
• Maintain a clean store environment and implement general housekeeping duties as necessary
• Responsible for the ordering of paperbags, stationary and boxes

Inventory Management by Product Department

• Ensure that merchandize is properly received, displayed, stored and maintained by sales team
• Assume opening/closing duties and Manager On Duty responsibilities as required
• Accurately complete inventory receipt, including entry and reconciliation
• Completely understand and undertake stock transfers, shipment and receipt/return of merchandize (defective, spare parts…) according to Company guidelines

Visual Merchandising

• Ensure proper visual merchandising is maintained according to guidelines, both in the window and in-store displays
• Work with Store Manager to coordinate installation of new Window display

STANDARD LEVEL OF COMPETENCIES

(Education, professional experience, foreign languages etc.) 

Experience :

• Experience in leading a team
• Experience in retail industry preferred
• Strong passion and knowledge of the luxury retail industry

Education

• Written and spoken English, any additional Asian languages/dialects a plus

Personality :

• Sales-orientation
• Results driven
• Pleasant, energetic, proactive, efficient and customer-focused

Skills : 

• Capable of motivating others
• Computer literacy with business sense and analytical skills