CRM Specialist

Key Roles & Responsibilities

1. Define, develop and manage a One to One communication program including product- based and delight activities set according to the client’s Purchasing propensity, needs and culture with the aim to build a strong commercial and tailored relationship with the customer
2. Implement CRM tools and activities, in compliance with the strategy, involving all relevant central and local actors and considering cost/benefit
3. Choose and follow external suppliers involved in the CRM processes execution
4. Provide guidelines, training, and full support to local teams
5. Perform project management activities, checking milestones and highlighting issues
6. Provide analytics and reporting tools to central and local stakeholders. Constantly monitor the results, for strategy adjustment and evolution

Requirements:

1. Degree Holder. Commercial or sales education & background with further education in sales training and coaching is preferred.
2. At least 3 years’ experience in retail / sales training role, preferably for the luxury industry
3. Fluent English. Good command of spoken Chinese (Cantonese & Mandarin)
4. Good command of written English and Chinese.
5. Expertise in PowerPoint, proficient in Excel and Word.
6. Expertise in selling skills for luxury products and coaching techniques & facilitation skills
7. Entrepreneurial spirit, proactive, positive and self-motivated