Vice Store Team Leader 

Boggi’s Vice Store Team Leader is a professional who is responsible for promoting brand loyalty to customers, in order to guarantee commercial (quantitative and qualitative) targets assigned. He/she represents the Company and is a proactive Sales professional who operates according to the company policies set by the Headquarters and aimed at managing Store Sales Advisors and ensuring that the Store runs efficiently.

Responsibilities    

Sales
•    Ensures that the image of the Store is in line with corporate standards and that the Staff is aware of this standard.
•    Guarantees excellent customer service including welcome and treatments and supervises sales to ensure customer satisfaction and that the qualitative standards required by our brand are maintained.
•    Ensures that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly.
•    Ensures that the network of external relations expands and that relations with traditional partners and prestigious people are maintained in order to promote customer loyalty.
•    Supervises warehouse stock and verifies that it is in line with the Store’s sales potential and reports to Merchandising Team. 
•    Is constantly up-to-date regarding fashion trends, knows and monitors competition and communicates this information to the Staff.
•    Provide staff meeting, in order to share Store business trend, and gain feedback from sales associates to increase commercial performance.   

Management

•    Defines targeted quantitative and qualitative objectives and ensures they are achieved by analyzing the results, verifying periodically activities and setting up yearly assessments.
•    Keeps staff informed at all times regarding Store performance through the necessary tools agreed on with the Field Coach.
•    Creates a team, whose activities will be coordinated in order to make sure that this team is always motivated and competent.
•    Ensures professional growth and training of the staff, by constantly stimulating them to be up-to-date in the Fashion industry.
•    Creates and authorizes planning, organizes and plans the activities providing available resources to manage the expected workload.
•    Ensures that the laws of the Labour Code and Sales Regulations are applied with the support of the Headquarters.
•    Reports all the relevant information to the Headquarters.
•    Ensures that the packaging and positioning of the product are coherent to the protection of corporate assets

Requirements                    
•    Minimum 5 years retail experience, with 2-3 years shop Staff  specialty management 
•    A dynamic and energetic individual 
•    A strong desire to achieve results 
•    A passion for the industry and brand 
•    Good command of English and Mandarin (Additional languages beneficial)