Job descriptions of Training Specialist

Roles & Responsibilities:

-         To assist the Training & Development Department in formulating and

development comprehensive training plans/manual and deliver effective training

programs   

-    To evaluate training effectiveness and service performance of staff

-    To deliver Orientation program; Train-the trainer training program & a series of Customer service training to all sales staff   

-         To be responsible for Staff Engagement programs including prepare and edit

Monthly Newsletters and other Recreational activities

-    To participate in any ad hoc projects as assigned by the supervisor

-         To assist the Mystery Shopper Report

Qualification Requirements:

-      Degree holder in Human Resources Management; Training & Development or Hotel Management or related disciplines

-       Minimum 3 years’ experience in retail or hotel industry

-       Proficient in both written and verbal English, Cantonese and Mandarin

-       Patient, initiative, outgoing and well-organized, able to work independently

-       Excellent presentation, communications and facilitation skills

-       Be self- motivated team player with business awareness and enthusiasm

-       Hands on experience in using MS office, /Excel, Powerpoint and Chinese word processing

-       Fresh graduate will be considered as Assistant to Training Specialist