JOB DESCRIPTION

Job title: Sales Associate

Role/Scope:

Guarantee sales in respect of the company’s image

Key Responsibilities:

• Customer assistance: listen to the client, introduce the product, being able to condition in the product choice
• Finalize sale (cross selling, up selling)
• Complaint management and post-sale service
• Give information and suggestions to take care of the product
• Sell, assist and gain a loyal client
• Constant database update
• Manage and control cash register : sales receipt printout, tax free, gift vouchers, bank deposit
• Corporate layout and Visual Merchandising rules to be applied, keeping the high standard of the boutique image
• Share and respect administrative and corporate guidelines
• Stock management: re stock goods on display
• Personal care in respect of corporate guidelines

Skills & Experience

• Fluent in English and in the language of the country of reference
• Elegant (good looking, well cared figure,  well-balanced body language)
• Sales experience of luxury brands (sales technique, knowledge for the sector in terms of customers and needs)
• Excellent relation skills ( empathy, communication, good speech skill, be positive)
• Good skills of working in respect of targets (KPI’s, in quantity and quality)
• Product knowledge (materials, wear ability, functionality; respect of company’s guidelines in display, presentation to the client, management)
• Service oriented (taking care of others’ need, motivation is to satisfy client’s need, patience)
• IT knowledge
• Inventory management