作為時裝客戶顧問的榜樣及品牌大使，店舖經理需要達到個人的銷售目標並為顧客提供優質的服務。經理亦會與零售管理層有緊密的合作，支持店舖的日常運作及帶領店舖達到銷售額目標

職務：

• 為顧客提供卓越服務並帶領團隊達到銷售目標

• 按照零售指引的要求 有效率地協調及監督

• 店面和後場的工作 以達到預期的目標

• 鼓勵下屬實現個人及店舖的銷售目標

• 執行管理層的業務計劃 提升不同產品類別及客户層級的銷售額

• 分析每個月的KPI並制定策略，以確保店舖達到標準

• 利用CRM數據庫進行分析，並執行CRM策略

• 與後場團隊合作，並監督店面員工，以確保店舖運作順暢

• 分析員工的銷售能力及知識，並向管理層提出員工的發展計劃

• 指導員工的銷售技巧及讓他們熟悉公司的業務指標

• 與公司內部合作，為員工安排培訓 確保同事熟悉產品資訊及了解公司的     營銷策略

• 參與每月的員工培訓課程，及評估員工及店舖的銷售表現

• 確保店舖遵守公司策略及程序

• 透過產品知識宣傳及推廣品質形象，並確保店舖達到營銷策略的標準

• 根據培訓指南進行員工培訓計劃

職位要求：

• 至少擁有4-5年在名店的銷售經驗

• 擁有優秀的時間管理、組織、解決問題及溝通能力

• 能操流利的廣東話，良好普通話及英語

有意應徵者請將履歷和薪酬要求電郵至 hr.dgmo@dolcegabbana.it 安排預約面試。

申請人提供之資料絕對保密及只作招聘之用途。

Job Description

As a role model for the sales staff and an ambassador of the brand, the Sales Manager ensures his/her own sales achievement providing an impeccable service to clients.  In close partnership with the store management, he/she ensures the achievement of store sales budget, supports all activities to achieve store business objectives, performs with high integrity in in company compliance with corporate departments.

Main activities and responsibilities

·         Contribute to the sales target achievement selling product and providing an excellent service

·         Undertake all required tasks (shop floor and BoH) set by the store management team in an effective and timely manner

·         Coordinate and oversee the activities in the FoH and BoH as requested by the store management in order to meet the qualitative and quantitative results expected by the store to:

• support the sales staff in achieving the targets and develop both store and individual performance
• organize the execution of the action defined by the store management to implement business action plans, to enhance sales for each product category and client tier segment
• participate in analyzing monthly KPIs and identify strategies to ensure performance standards are met
• participate to the monthly CRM database analysis managed by the store management in order to facilitate and execute the CRM activities
• oversee the shop floor in order to smooth operations and facilitate the collaboration with the BoH team
• identify competencies gap and knowledge to develop in the sales staff, and propose to the store management any sales staff development plans
• coach the sales staff in selling competencies, tools and understanding key business metrics
• arrange and/or deliver training sessions for the store staff to ensure people are fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product knowledge support
• participate to the monthly coaching sessions conducted by the store management with the sales staff to review performance
• ensure store compliance with company policy and procedures
• promote and drive brand image through knowledge of product and ensure visual merchandising standards

·         Accountable for the Mentoring Program responsibility in accordance with the retail training guideline

·         Perform other duties as directed

Key requirements & competencies

·         Minimum 4-5 years of sales management experience in luxury retail

·         Excellent time management, organizational, problem solving and communication skills

·         Good command of Cantonese, English and Mandarin

Interested parties please email expected salary and CV to hr.dgmo@dolcegabbana.it for interview arrangements.

Application information will be treated as confidential and for recruitment purposes only.