Position

Department Manager / Assistant Store Manager  

Responsibilities

• Monitor , manage and drive retail KPIs to maintain and increase productivity and profitability of the store
• Lead and manage sales teams to deliver outstanding performance in sales, excellence service standards, operational efficiency and achieve their individual performance and development targets
• Ensure sales team are developed and coached to their full potential to meet and exceed qualitative and quantitative targets
• Train, develop and coach the sales team by providing appropriate level of performance feedback to increase confidence and capability with regular on floor coaching and workshops implementation
• Assist in completing daily, weekly and  monthly report on business trends and be proactive to suggest to Store Manager action plan to drive result
• Responsible for execution of the store action plans to drives KPI results and maximizes business opportunities
• Grow and develop loyal customer base through engaging every client with quality relationship management
• Drive various CRM KPIs and build customer loyalty through excellent and personalized  in-store experience, after-sales-services, regular engagement and interactions with clients
• Assist Store Manager to manage and monitor  the daily operations of the store including back of the house organization to achieve operational excellence following the company policies and procedures
• Assist Store Manager to manage  inventory control for any product quality, stock loss, loss prevention issues
• Ensure close communication between Store and Retail, Merchandising, Visual Merchandising and Marketing in order to drive the productivity
• Closely work with Visual Merchandising to ensure all visual directives are properly executed to maintain the brand image
• Act as the leader on duty and lead by examples
• Other ad hoc duties and projects as assigned

Requirements

• Minimum of  6 years’ experience in high-end fashion retail with at least 2-3 years of managerial experience
• Strong business acumen with excellent analytical skills and detail-oriented mind
• Strong sense of luxury service with excellent clienteling skills
• Excellent interpersonal, problem-solving and planning skills
• Energetic, passionate and flexible in working in a fast paced environment
• Dynamic team player with good people management skills
• Service oriented and always put customer as top priority
• Proven track record to drive increment in sales
• Excellent verbal and written communication skills in both English and Chinese (Cantonese & Mandarin)
• Candidate with more experience will be considered for Assistant Store Manager