• Oversee and monitor the day-to-day service operation and back office support of the branch
• Manage the counter & cash operations, and overall branch security control through effective monitoring & custody of cash, valuables, vault/security keys and numbered forms
• Verify, override and authorize banking transactions within their authorities, and provide second level check to authorize transactions
• Recognize irregular or suspicious transactions and take appropriate steps to reduce operational risk and prevent loss while ensuring proper disposition of non-compliant & unusual/ suspected fraud items
• Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch, ensuring the Bank’s required service standards & models are met and the pre-set satisfaction level in various customer surveys/tracking programs are achieved
• Build trust & morale among operation staff; provide on-going motivation, feedback, coaching & on-the-job training to support staff development & career advancement
• Ensure the operations is strictly adhered to all internal policies & procedure, guideline, including the staff licensing, fit and properness of staff, anti-money laundering policy, Know Your Customer (KYC) principles and refined sales process

Requirements

• Secondary graduate or above
• Minimum 10 years of relevant experience in banking operations and finance fields, 3 years of which should be at managerial level
• Good knowledge of rules and regulations for financial advisory and banking related services, trend and anticipatory changes
• Customer focused; demonstrated ability to make decision and take action to attain the desired outcome
• Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage